1. How would you rate your satisfaction with getting through to the office by phone?

2. How would you rate your satisfaction with the length of time you waited to get your appointment?

3. Did you see the clinician or staff member you wanted to see?

4. How would you rate your satisfaction with the personal manner of the person you saw (courtesy, respect, sensitivity, friendliness)?

5. How would you rate your satisfaction with the time spent with the person you saw?