Keeping Your Appointments
We may schedule your next appointment before you leave the Health Centre. The time and date will be written on an appointment card and scheduled into the computer.
We will make every effort to schedule around your work and family needs whenever possible. If you are unable to keep an appointment please notify us as soon as you can and another appointment will be given to you.
Patient Rights and Responsibilities:
As a member of the Team, patients have the right to:
- Be safe from harm
- Be greeted with a smile
- Be treated in a kind and respectful manner
- Take part in all care that is provided to you
- Refuse to accept care that you do not want
- Have your personal health information remain private
- Know what is in your health record
- Be informed about the risk, the benefits and alternative treatment options.
Patients also have responsibility to…
- Be polite and respectful of other patients and the staff involved in your care
- Follow the Respectful Workplace Policy as outlined here
- Give accurate information about your health
- Choose and commit to goals set in your plan of care
- Ask questions when you do not understand
- If you have issues that you are concerned about, please let us know immediately
- Be reliable in coming to your appointments or letting us know when you have to cancel an appointment.
- Manage your medication as prescribed. If you cannot afford the drug let your provider know before you leave the Centre and other options will be discussed with you. Make a note of how long the drug will last and if any refills have been ordered. If refills are ordered, make a note of how many and take action well before the drug runs out. (Seven days is an appropriate time period). Do not go to pharmacy or try and make an appointment when you are on your last dose and expect quick service. A safe system has a lot of checks in place that take time.
- Narcotics and controlled drugs will not be renewed over the telephone unless the patient is known to the provider and has pain as the result of cancer, requires the drug for palliative care or has a chronic pain situation that has been diagnosed and documented in the health record by the primary care provider.
- Accept responsibility for the choices you make that affect your health.
- You should only access primary health care outside the FHT in an emergency situation or when you are traveling away from home.
- Keep your OHIP number current.
- Advise us of changes in your next of kin, telephone and address. Know your health history keep a list of all your medications. ie) prescription, non-prescription and recreational drugs.
- All drugs have side effects and may have interactions that may do harm.
- Please allow five (5) business days for prescription renewals.
- Narcotics MUST be renewed by your physician.
- Narcotics will not be renewed over the telephone.
- Certain controlled medications require an office appointment in order to renew your prescription. Please check with your provider before you leave the office.
- If pharmacy provides you with blister pack you are still required to be seen on a regular basis as directed by your health care provider.
- To avoid delays or missing a medication dose, please do not go to pharmacy when you are on your last dose and expect quick service. In order to remain within proper medical practices, the correct process must be followed and this takes some time.
- If you need to cancel an appointment please call 519-738-2000 ext 238.
Suggestions and Complaints
Patient suggestions and complaints can be directed to the Clinical Director.
519-738-2000 ext. 209